Support & FAQs
Quick answers to common questions. Don't see what you're looking for? Contact us.
Account
Why am I not getting my password reset link in my inbox?
Most likely the email has been sent to you Spam folder.
Before contacting us for further help, please search for the sender: [email protected] in you spam folder. If you find an email from us, please make sure to mark "not spam" or similar to ensure other emails coming from us get delivered to your inbox.
With some email providers, you can take things a step further by whitelisting emails from us. You can find out more information about how to do that per the most common email providers through this article or simply by searching for instructions online.
How do I reset my password?
Click Login at the top of any page, then Forgot password?. Enter the email on your account and we'll send a reset link that's good for 60 minutes. If it doesn't arrive in a few minutes, check your spam folder or email [email protected].
How do I update my email address or profile?
Log in and open Account settings from your dashboard. You can update your name, email, and notification preferences there, then click Save.
I didn't get my verification email. What should I do?
New accounts confirm their email before logging in. Open the Verify your email message we sent and click the button. If it isn't in your inbox, check spam, or request a new link from the login page.
How do I cancel or delete my account?
You can delete your account anytime from the bottom of Account settings. Deleting removes your profile and progress and cannot be undone. If you only want to stop emails, update your notification preferences instead.
Is my information private?
Yes. We never sell your data, and you control whether your profile appears in the member community from your Account settings.
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